At Merizo, your satisfaction is our top priority. We want you to love every product you purchase from us. However, if you are not fully satisfied with your order, we’re here to help with easy returns and refunds in accordance with our policy below.

1. Eligibility for Returns

You can request a return or exchange within 14 days of receiving your order, provided that:

• The item is unused, undamaged, and in its original packaging.

• The product has all original tags, labels, and accessories.

• Proof of purchase (order number or invoice) is available.

Note: Customized or clearance items may not be eligible for return unless they arrive damaged or defective.

2. Non-Returnable Items

For hygiene and quality reasons, we do not accept returns on the following items:

• Products that have been used, modified, or damaged after delivery.

• Items purchased under final sale or clearance offers.

• Gift cards or promotional items.

3. Return Process

To initiate a return:

1. Contact us at support@merizo.store with your order number, reason for return, and (if applicable) photos of the product.

2. Once approved, we’ll provide you with the return shipping instructions.

3. Pack the product securely in its original packaging and ship it back to us.

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

4. Damaged or Incorrect Items

If you receive a damaged or wrong item:

• Contact our support team within 48 hours of delivery.

• Provide photos of the damaged or incorrect product and packaging.

• Once verified, we’ll offer a replacement or full refund at no additional cost.

We ensure every product is inspected and securely packed before shipping, but occasional transit damages can occur, and we’ll handle such cases promptly.

5. Refunds

After receiving and inspecting your returned item:

• If approved, your refund will be processed to your original payment method within 5–7 business days.

• Shipping fees (if any) are non-refundable, except in cases of damaged or incorrect products.

• You’ll receive an email confirmation once your refund is issued.

Processing times may vary depending on your payment provider or bank.

6. Exchanges

We currently allow exchanges only for items of equal or lesser value if available in stock.
If the desired item is unavailable, a full refund will be issued instead.

7. Order Cancellations

Orders can be canceled within 12 hours of placement. Once an order has been processed or shipped, it cannot be canceled.
If you wish to cancel, please email us promptly at support@merizo.store.

8. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

• First, check your bank account or payment app.

• Then, contact your credit card company or payment provider—it may take additional time before your refund appears.
  If you’ve done all of this and still have not received your refund, please contact us at support@merizo.store.

9. Our Promise

We are committed to making every shopping experience with Merizo positive and stress-free. Our return and refund process is designed to be simple, transparent, and customer-friendly.

10. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Store Address:
315 Oakridge Avenue, Portland, OR 97209, USA

Phone: +1 503 647 9821
Email: support@merizo.store

11. Compliance

This Return & Refund Policy follows Google Merchant Center (GMC) standards, ensuring transparency in refund timelines, return conditions, and customer rights.