At Merizo, we are committed to providing high-quality artificial decorative plants that enhance your living and working spaces. We take pride in the craftsmanship and durability of our products and offer the following warranty guidelines to ensure your satisfaction.

1. Warranty Coverage
All products purchased from Merizo are covered against manufacturing defects for a period of 30 days from the date of delivery. This includes defects in materials and workmanship under normal use.

2. What is Not Covered
The warranty does not cover:

• Damage caused by misuse, accidents, or improper handling.

• Normal wear and tear, fading, or discoloration due to sunlight exposure.

• Unauthorized modifications or repairs performed by third parties.

3. Claim Process
If you believe your product qualifies for a warranty claim:

1. Contact our support team at:

   • Email: support@merizo.store

   • Phone: +1 503 647 9821

2. Provide your order number, product details, and photos showing the defect.

3. Our team will review your claim and guide you through the next steps, which may include replacement or refund.

4. Resolution
Approved warranty claims may be resolved by:

• Replacement: Sending a new product of the same model.

• Refund: Full or partial refund, depending on the condition of the product.

5. Additional Notes

• Merizo reserves the right to inspect returned items before approving any warranty claim.

• Warranty claims must be submitted within 30 days of delivery.

We are dedicated to ensuring your satisfaction with every purchase. If you have questions about warranties or need assistance, please reach out to our support team.

Contact Us:
📍 315 Oakridge Avenue, Portland, OR 97209, USA
📧 support@merizo.store
📞 +1 503 647 9821