At Merizo, we strive to provide our customers with a smooth, reliable, and timely delivery experience. This Shipping & Delivery Policy outlines how we handle shipping, delivery timelines, and related procedures for all orders placed through our online store.

1. Order Processing Time

Once you place your order, our team begins processing it immediately to ensure a fast dispatch.

• Processing Time: 1–2 business days (excluding weekends and public holidays).

• Orders placed after 5 PM (PST) will be processed the following business day.

• You will receive a confirmation email with your order details and tracking information once your order has been shipped.

2. Shipping Time & Delivery Estimates

We aim to deliver your order as quickly as possible using trusted courier services.
Estimated delivery times:

• Standard Shipping (Within the USA): 3–7 business days

• Expedited Shipping: 2–3 business days

• International Shipping: 7–15 business days (depending on destination and customs clearance)

Note: Delivery times are estimates and may vary due to external factors such as weather, holidays, or courier delays.

3. Shipping Charges

Shipping costs are calculated at checkout based on your location, selected shipping method, and total order weight.

• Free standard shipping may be offered during promotional periods or on orders above a certain value.

• Any applicable shipping fees will be clearly displayed before finalizing your purchase.

4. Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to track your shipment in real time.
If you do not receive your tracking information within 3 business days, please contact us at support@merizo.store.

5. Delivery Policy

• Orders are delivered to the shipping address provided at checkout. Please ensure all details are correct before confirming your order.

• Couriers may require a signature upon delivery for security purposes.

• In case of a missed delivery attempt, the courier will usually leave a notice and attempt delivery again or hold your package at the nearest facility.

6. International Deliveries

We currently ship to select international destinations.
Please note:

• Customs duties, import taxes, or additional charges (if applicable) are the responsibility of the customer.

• Delivery times may vary due to customs clearance processes and international logistics.

7. Damaged or Missing Packages

If your order arrives damaged or does not arrive within the estimated timeframe:

• Contact our customer support team immediately at support@merizo.store.

• Please include your order number and photos (if applicable) for quick resolution.
  We will assist you with replacement or refund options as per our policy.

8. Changes or Cancellations

Once your order has been processed, modifications or cancellations may not be possible.
If you need to update your shipping address or cancel before dispatch, please reach out to us within 12 hours of placing your order.

9. Our Commitment

At Merizo, we take pride in providing reliable delivery of our artificial decorative plants with the utmost care and professionalism. Every product is securely packaged to ensure it reaches you in perfect condition.

10. Contact Us

For questions about shipping, delivery times, or tracking, feel free to contact our support team:

Store Address:
315 Oakridge Avenue, Portland, OR 97209, USA

Phone: +1 503 647 9821
Email: support@merizo.store

11. Compliance

This Shipping & Delivery Policy is created in accordance with Google Merchant Center (GMC) requirements, ensuring full transparency regarding order handling, shipping methods, timelines, and delivery expectations.